Terms, Privacy & Professional Standards

ZERON (“we”, “our”, “us”) respects the privacy and confidentiality of all individuals and businesses who engage with our services or visit our website. We are committed to protecting personal data and handling it in accordance with the UK GDPR, the Data Protection Act 2018, and other applicable data protection and privacy regulations in the United States, United Arab Emirates, and internationally.

1. Information We Collect

We may collect the following categories of personal and business data:

• Personal Identification Data: Full name, postal address, telephone number, email address, and other identifiers.
• Financial Information: Bank account details, payment history, invoices, tax records, accounting documentation, and financial statements.
• Business Data: Company registration numbers, VAT/tax identification numbers, shareholder information, and corporate filings.
• Technical Data: IP addresses, device identifiers, browser type, operating system, and website usage statistics through cookies and analytics tools.
• Sensitive Data: In rare cases, such as when legally required, we may process national identification documents (e.g. passports, driving licences) for anti-money laundering (AML) purposes.

2. Purpose of Processing

We process personal data for the following purposes:

• To deliver accounting, bookkeeping, and advisory services.
• To comply with legal, regulatory, and professional obligations, including tax reporting and AML requirements.
• To issue invoices, process payments, and manage client accounts.
• To communicate with clients regarding services, updates, deadlines, and regulatory changes.
• To conduct internal audits, risk assessments, and compliance monitoring.
• To improve our website, services, and client experience through analytics.

3. Data Sharing

Your data may be shared only with:

• Regulatory Authorities: Such as HMRC (UK), IRS (US), or the UAE Federal Tax Authority.
• Professional Service Providers: Payment processors, IT service providers, secure cloud hosting, and accounting software partners (e.g., QuickBooks, Xero).
• Legal and Compliance Bodies: When required by law, subpoena, or regulatory investigations.

We never sell personal data to third parties.

4. Data Retention

• We retain accounting and financial records for at least 6–7 years in line with statutory requirements.
• AML documentation may be retained for a minimum of 5 years post-relationship.
• Website usage data may be retained for shorter periods in accordance with analytics needs.

5. Security of Data

We adopt industry-standard measures, including:

• Encrypted cloud storage.
• Restricted access to data on a “need-to-know” basis.
• Two-factor authentication for systems.
• Regular data backups and monitoring.

6. Your Rights

Depending on your jurisdiction, you have the right to:

• Request access to your personal data.
• Correct or update inaccurate information.
• Request deletion of your data (subject to legal retention requirements).
• Object to or restrict processing.
• Request data portability.
• Lodge complaints with the Information Commissioner’s Office (ICO) in the UK or relevant local authority.

Contact Us: For data protection queries, email butrint@zeron-ks.com

These Terms & Conditions (“Terms”) govern the provision of accounting and advisory services by ZERON. By engaging our services or accessing our website, you agree to be bound by the following:

1. Scope of Services

• ZERON provides bookkeeping, payroll, management accounting, tax advisory, and specialist consultancy services, including emerging areas such as crypto accounting.
• Services may differ across jurisdictions (UK, US, UAE), and are subject to local regulatory frameworks.
• Each client engagement is formalised by a written Engagement Letter, which defines scope, fees, and responsibilities.

2. Client Responsibilities

• Clients must provide timely, accurate, and complete information to enable us to perform services.
• Clients are responsible for retaining copies of original documents submitted to us.
• Clients agree to inform us promptly of any changes that may impact financial or tax obligations.

3. Fees and Payment Terms

• Fees are agreed in advance and outlined in engagement letters.
• Payment is due within 7 days of invoice issue unless otherwise stated.
• Payments are accepted in GBP, USD, and AED via approved payment channels.

4. Liability

• ZERON shall exercise all reasonable skill and care in delivering services.
• We shall not be liable for penalties, fines, or losses arising from the client’s failure to provide accurate or timely information.
• Liability is limited to the amount of fees paid for the specific service giving rise to the claim, unless prohibited by law.

5. Termination

• Either party may terminate services with 30 days’ written notice
• Fees remain payable for services performed prior to termination
• Immediate termination may occur in cases of fraud, misconduct, or breach of contract.

6. Governing Law

• These Terms are governed by the laws of England & Wales.
• For clients in the US and UAE, relevant local laws may also apply in parallel.

We aim to provide transparency and fairness in all our client relationships.

1. Refunds

• Refunds are only granted if services have not commenced.
• Once advisory or compliance work has started, fees become non-refundable.
• Where advance retainers are taken, these are non-refundable after initial consultation.

2. Cancellations

• Services may be cancelled with written notice before work commences.
• For ongoing retainers, 30 days’ notice is required to cancel without penalty.
• Exceptional cases (illness, force majeure) will be considered individually.